Contact Chiefbackdrop

We are here to help

Questions about backdrop sizes, materials, care, customization, shipping, or an existing order? Send us a message using the form below. Include your order number when contacting us about a purchase so we can help faster.

Contact information

Email: info@chiefbackdrop.com

Response time: Our support team typically replies within 1–2 business days.

Returns

Please contact us before sending a return. Approved returns may be sent to Room 44, 104 Jinlvwan Western District, Huyang Road, Suzhou, Jiangsu 215000, China. Review our Refund Policy for eligibility and return instructions.