Privacy Policy

Privacy Policy

Last updated: August 1, 2026

This Privacy Policy explains how Chiefbackdrop collects, uses, shares, and protects personal information when you visit chiefbackdrop.com, contact us, or place an order.

Information we collect

We may collect information you provide directly, including your name, email address, phone number, billing and shipping addresses, order details, customization requests, and messages sent to customer support.

When you browse the store, we may automatically collect device and usage information such as your IP address, browser type, time zone, pages viewed, referring website or search terms, and interactions with the store. We collect this information through cookies, log files, pixels, and similar technologies.

Payment information is processed through Shopify and the payment providers available at checkout. Chiefbackdrop does not use full payment-card details for any purpose other than processing the transaction through those providers.

How we use information

  • Process and fulfill orders, payments, shipping, returns, and customer-service requests.
  • Communicate about orders, products, custom designs, and account activity.
  • Detect fraud, misuse, and security risks.
  • Improve the store, product selection, customer experience, and marketing performance.
  • Send marketing messages where you have chosen to receive them. You can unsubscribe at any time.
  • Meet legal, tax, accounting, and regulatory obligations.

How we share information

We share personal information only as needed with service providers that help operate the store, including Shopify, payment processors, shipping carriers, analytics providers, marketing providers where enabled, and professional advisers. These providers receive only the information needed to perform their services.

We may also disclose information when required by law, to respond to lawful requests, to protect our rights or customers, or as part of a business transfer.

Shopify

Our store is hosted by Shopify. You can learn more about how Shopify processes personal information in the Shopify Privacy Policy.

Cookies and analytics

Cookies help the store remember preferences, operate checkout, measure performance, and understand how visitors use the site. You can control cookies through your browser settings, although disabling essential cookies may affect store or checkout functions.

Data retention

We retain order and contact information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with applicable law. Retention periods vary depending on the type of information and the reason it was collected.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction on the use of your personal information. You may also object to certain processing or withdraw consent where processing is based on consent. To make a request, contact us using the information below. We may need to verify your identity before completing a request.

International transfers

Chiefbackdrop serves customers worldwide. Your information may be processed in countries other than your own, including where Shopify and our service providers operate. We use service providers and safeguards appropriate to the information and applicable law.

Children

The store is intended for a general audience and is not directed to children. If you believe a child has provided personal information without appropriate permission, contact us so we can review the request.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The date at the top shows when it was last updated.

Contact us

Email: info@chiefbackdrop.com

Mail: Chiefbackdrop, Room 44, 104 Jinlvwan Western District, Huyang Road, Suzhou, Jiangsu 215000, China.