Refund Policy
Please review this policy before requesting a return, refund, or exchange.
Return window
Contact us within 30 days of purchase. Requests submitted after 30 days are not eligible for a refund or exchange.
Return eligibility
Items must be unused, in the condition received, and in their original packaging. Do not return an item before contacting us and receiving return instructions.
Backdrops are made from specialized printed material. Refunds are available when there is a printing defect or when you receive the wrong backdrop. For change-of-mind requests, contact us to review the available options. Depending on the circumstances, you may return the product at your own shipping cost or keep it and receive an approved partial refund of 10%–20% of the product price.
Non-returnable items
- Gift cards
- Custom backdrops
- Sale items
Refunds
Proof of purchase is required. After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Processing time may vary by bank or card provider.
If an approved refund has not appeared, check with your bank or card provider first. You can also contact us at info@chiefbackdrop.com.
Exchanges
We replace items that are defective or damaged. Contact info@chiefbackdrop.com before sending an item back.
Return shipping
Approved returns should be sent to: Room 44, 104 Jinlvwan Western District, Huyang Road, Suzhou, Jiangsu 215000, China.
Customers are responsible for return shipping costs. Shipping charges are non-refundable and may be deducted from an approved refund. For items valued over $75, consider using a trackable shipping service or shipping insurance.